Director of Customer Success

Company: MVT Holdings
Location: El Paso
Posted on: March 10, 2025

Job Description:

pstrongCome join the MVT family!!! MVT is now hiring a Director of Customer Success for our team in El Paso, TX!/strong/p

pAre you passionate about building high-performing teams and empowering others to reach their full potential? Do you thrive in a collaborative environment where you can shape a departments culture and processes? Join us as the strongDirector of Customer Success/strong, where your leadership will drive employee growth, team engagement, and exceptional customer experiences./p

pAs the leader of our Customer Success teamwhich includes Account Managers, Order Entry Specialists, and Customer Success Representativesyoull play a pivotal role in fostering a supportive and dynamic work environment. By coaching and developing your team, youll ensure they deliver best-in-class service while achieving their professional goals./p

h3strongKey Responsibilities/strong/h3

ul
listrongBuild and develop a world-class team/strong: Recruit, onboard, and mentor a diverse, passionate, and high-performing group of employees./li
listrongEmpower team members/strong: Provide individualized coaching and support to help team members build their skills, achieve their goals, and deliver exceptional customer experiences./li
listrongFoster growth and collaboration/strong: Create an environment where employees feel engaged, valued, and encouraged to share ideas and learn from one another./li
listrongSupport professional development/strong: Conduct regular 1:1s, performance reviews, and career planning sessions to help team members grow in their roles./li
listrongDrive operational excellence/strong: Design and implement strategies that improve efficiency, productivity, and service quality across the department./li
listrongLead by example/strong: Collaborate with cross-functional teams to ensure seamless service delivery and effective communication./li
listrongContinuously improve processes/strong: Analyze workflows and implement solutions to enhance both team performance and customer satisfaction./li
listrongEnsure business success/strong: Oversee customer accounts to ensure profitability and accurate billing while resolving any escalated issues with professionalism./li
/ul

h3strongQualifications/strong/h3

ul
listrongEducation/strong: High school diploma required; Bachelors degree in Business, Supply Chain, or a related field preferred./li
listrongIndustry Experience/strong: Proven experience in Transportation/Logistics customer support./li
listrongLeadership/strong: At least six years of experience in a leadership or management role, with a track record of building and developing teams./li
listrongTechnology Skills/strong: Proficient in Microsoft Office Suite, AS400, and other PC-based tools./li
listrongProcess Improvement/strong: Demonstrated ability to create and implement Standard Operating Procedures (SOPs) and improve customer service operations./li
listrongFlexibility/strong: Willingness to work occasional weekends as needed to support business operations./li
/ul

h3strongWhy Join Us?/strong/h3

pThis is your opportunity to leave a lasting impact by building a team that values growth, innovation, and collaboration. If youre excited about coaching others, shaping a departments future, and delivering results, wed love to hear from you!/p

pstrongJob Benefits:/strong/p

ul
li401(k)/li
liDental Insurance/li
liHealth Insurance/li
liLife Insurance/li
liPaid Time Off/li
liTuition Reimbursement/li
liVision insurance/li
/ul

pstrongBenefit Conditions:/strong/p

ul
liOnly full-time employees are eligible./li
/ul

p/p

pMesilla Valley Transportation began in 1982 as a small independent fleet in the Southwest. In the late 80s, MVT went through a controlled growth spurt and began to encompass the 48 connected states and Canada./p

pToday, Mesilla Valley Transportation is one of the largest locally-owned Truck Load carriers in the U.S. We specialize in time-sensitive service between major manufacturing areas in the U.S., Canada, and Mexico borders./p

pstrongWhere family, careers, and success come together!/strong/p Pay Range: 75000.00-95000.00 per_year, General Benefits:

Keywords: MVT Holdings, El Paso , Director of Customer Success, Executive , El Paso, Texas