Customer Service Representative

Company: Eaton Corporation
Location: El Paso
Posted on: April 3, 2025

Job Description:

Eaton's ES AMER ARS division is currently seeking a Customer Service Representative in El Paso, TX.

The expected annual salary range for this role is $$45,000 - $$66,000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

The Customer Service Representative is responsible for providing Eaton customers, distributors, end users, potential customers and Field Sales with product and delivery information. Manages customer orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business.

What you'll do:

* Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations.
* Enters new orders from customers through multiple order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers through multiple order entry systems, using established business rules. Emphasis is on error-free order management and same-day order entry.
* Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
* Order Administration - To manage order processing within agreed cycle time. Ensure accuracy and update customers on open order status
* Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships.
* Perform other tasks as required

Qualifications:

Basic (Required) Qualifications:

* High School Diploma or General Education Degree from an accredited institution
* Minimum 2 years of experience in Supply Chain
* Minimum 1 year of experience in customer service
* Candidates must be legally authorized to work within the United States without company sponsorship
* No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of El Paso will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

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We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Keywords: Eaton Corporation, El Paso , Customer Service Representative, Sales , El Paso, Texas