Dispatcher

Company: MV Transportation
Location: El Paso
Posted on: March 5, 2025

Job Description:

Overview: If you reside in California, please see our for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking Dispatchers to join our El Paso team! The starting pay rate for this role is $13/hour, with Wednesdays/Fridays/Saturdays OFF. (Schedule: Sun/Mon 6am-4pm and Tues/Thurs 10am-8pm.)A Dispatcher works to direct the day-to-day route operations and reports to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. The Dispatcher's duties involve daily communication and interaction with drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance, and also tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.Responsibilities:

• Takes client calls and communicates issues with drivers and Dispatch Supervisors or Dispatch Managers as appropriate.
• Monitors radio, telephones and on-road provision of service for quality.
• Responsible for influencing positive employee morale and quality customer service.
• Monitors and completes driver sign-in and sign-out daily.
• May assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Monitors daily system performance.
• Participates in analysis and review of operating performance.
• Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
• All other duties, as assigned. Qualifications: As these are customer-focused positions, a background in Customer Service is a must!Requirements:
  • Customer service in a call center or similar environment is a must.
  • One(1)year previous Dispatcher experience is strongly preferred, but not required.
  • Must have the ability to multitask while maintaining composure in a fast paced environment.
  • Demonstrate a high customer service commitment while demonstrating a professional phone manner.
  • Knowledge of theservicearea is a plus.
  • Bilingual in English/Spanish is a must-have skill for this role
  • If you have experience with Trapeze or any other dispatching software, please let us know!MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.#appcastRequired
    Preferred

    Job Industries

    • Customer Service

Keywords: MV Transportation, El Paso , Dispatcher, Professions , El Paso, Texas