Continuous Care Coach - (Fully Remote -Ophthalmic)

Company: Lumata Health, Inc.
Location: El Paso
Posted on: March 1, 2025

Job Description:

Description: Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you!
About Lumata Health: Blindness is a devastating-but largely preventable-consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending health span. But it requires tailored, timely, intelligent patient engagement throughout the patient's lifelong care journey. Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health's Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care-combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.
With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.
Position Overview: As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey. Top candidates will have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support.
This role is 100% remote with no face-to-face contact with patients. We have a "remote first" environment and are proud to have team members located nationally.

Essential Functions

• Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need
• Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care
• Communication with home health agencies and other community services utilized by the patient
• Collection of health outcomes data and registry documentation
• Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living
• Assessment and support for treatment regimen adherence and medication management
• Identification of available community and health resources
• Facilitating access to care and services needed by the patient and/or family
• Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service
• Development, communication, and maintenance of a comprehensive or disease-specific care plan
• Use motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriers
• Must be able to work flexibility within it but we do require you work during normal business hours in your patients' time zone
• Must have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and support
• Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to as necessary to promote healthy exchanges of crucial informationRequirements:Required Skills
  • Ability to work in a team environment with very little supervision
  • Outstanding communication skills, both written and verbal
  • Excellent organizational skills
  • Excellent customer service, interpersonal and communication skills
  • Excellent time management skills with the ability to meet deadlines
  • Strong consultative skills, ability to provide guidance to patients
  • Ability to provide feedback and insights to contribute to patients
  • Ability to work across various time zones, effectively work remote with reliable WIFI allowing for consistent conferencing/calls.
  • Ability to consistently phone conference as the position requires and when needed. Required Education and Experience
    • 2+ years of work experience in eye care
    • MUST have Active Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT/COMT) designation- Required
    • Proficient with Electronic Medical Record (EMR) systems, preferred
      Physical requirements
      • Must have a home office or HIPAA-compliant workspace
      • Prolonged periods of standing, sitting at the desk and working on a computer
      • Must be able to hear, speak, call and virtually meet.
        Work EnvironmentIn order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.
        The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.
        We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com
        BenefitsAt Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you'll be a part of that growth!
        • 401(k)
        • Dental Insurance
        • Flexible spending account
        • Health Insurance
        • Life Insurance
        • Paid time off
        • Parental leave
        • Referral program
        • Vision Insurance
        • Employee Wellness Program
          Our CultureAt Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.Collaboration: Stay connected through regular team meetings and open communication.Inclusivity: A diverse team where everyone feels welcome and valued.Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.Recognition: Regular feedback, performance incentives, and growth opportunities.Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.
          Diversity Creates a Healthier AtmosphereLumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.
          Important Notice: This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams
          We are an E-Verify employer.For more information, please click on the following links:E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English - Spanish**For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
          Disclaimer:
          This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.
          
          
          
          
          Compensation details: 20-23 Hourly Wage
          
          
          
          PIcfa80036b3a0-37248-36902546

Keywords: Lumata Health, Inc., El Paso , Continuous Care Coach - (Fully Remote -Ophthalmic), Other , El Paso, Texas