Onsite HR Business Partner

Company: Teleperformance USA
Location: El Paso
Posted on: March 13, 2025

Job Description:

Category : Human Resources

About TP

Teleperformance is a global, digital business services company. We deliver -the most advanced, digitally powered -business services to help the world's -best brands streamline their business in -meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

Teleperformance and You

Through a balanced -high-tech and -high-touch -approach -blended with -deep -industry and geographic expertise, we -make people's lives -simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the -best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

Overview
Your footprint as an HR Business Partner will be to provide day-to-day guidance to the Operations Team and act as Primary Point of Contact in all areas of HR including but not limited providing performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions), interpreting HR policies and procedures, and driving all HR Initiatives and programs.
In addition, you will work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.--- Finally, you will partner with the HR Knowledge Center in providing critical data and information in all areas of HR to help to drive business results.
Your Responsibilities
Identify , research, and present best practices within HR function to continually enhance HR credibility and performance.
Serves as a point of contact and resource for management on HR policies, programs, and processes to answer questions and resolve problems.
Partners with the HR Knowledge Center, Director of HR and all other HR areas to drive HR initiatives & programs throughout Teleperformance based on organizational needs & industry best practices.
Acts as a first-line resource to Department & Managers on employee and performance management matters, providing guidance to influence optimal outcomes.
Provides professional HR guidance and support to internal client groups across geographies with the objective of adding value to the business
Assists with the implementation and day-to-day management of corporate human resource policies and programs at the segment or division level
Builds and maintains strong relationships with business leadership to provide consultation and guidance on all HR related matters
Provides guidance on sensitive employee issues including performance management, terminations, exit interviews to ensure proper course of action is being taken in order to ensure consistency throughout the assigned business unit
Assists with company-wide programs and initiatives (e.g., employee engagement, salary reviews, bonus awards, workforce planning, and organizational changes)
Facilitates organization and leadership development efforts, working with employees and managers to address root causes of human resources issues
Partners with corporate level HR functions such as Compensation, Knowledge Center, HRIS, Talent Acquisition, etc.

Keywords: Teleperformance USA, El Paso , Onsite HR Business Partner, Human Resources , El Paso, Texas